Using Information Technology to Improve Food Service Essay


In this proposal. I will discourse multiple picks for nutrient service concern and how to better gross revenues and client satisfaction by using information engineering. For this undertaking. I chose Olive Garden eating houses which I used to work for eight old ages. Olive Garden belongs to Darden Inc. . which owned 1961 eating houses. including Olive Garden. Red Lobster. Bahama Breeze. LongHorn Steakhouse. and more. Olive Garden started in 1982. At this clip. Olive Garden has 786 eating houses in United States. Business jobs at Olive Garden are gross revenues and non catching up with gait of guest satisfaction. Their guest reappraisal is cut downing daily and most concern is about long delay and bad service. Some invitee complains are about bad direction and besides they didn’t acquire what they expect from services and nutrients.

Because of deficit of computing machine for waiter for telling. and deficit of stock list. Olive Garden lose net incomes and low rate feedback from their invitees. These jobs will be minimized if company use electronic device for waiter to order straight to kitchen. and send accurate stock list to the provider to forestall from short stock list. Adding modest engineering can better concern value. cut down. disbursals. better quality. and client satisfaction. Olive Garden usage ERP system which is PeopleSoft for their funding. stock list and employee services. However. deficiency of engineering causes losing money and less net income every bit good as non accurate informations for their stock list. Ipods. or tablets for waiters to put order straight to kitchen. online telling system. and electronic bill of fare for to travel order can better their functionality and minimise their waste.

Brief Company background

Darden eating houses Inc. owns several full service eating houses. Darden has 1961 eating houses in the United States and 33 eating houses in Canada. In United States. there are 677 ruddy Lobster. 786 Olive Garden. 386 LongHorn Steakhouse. 46 The Capital Grille. 30 Bahama Breeze. 23 Seasons 52. 8 Eddie V’s Prime Seafood. and three Wildfish Seafood Grille eating house. In Canada. Darden have 27 Red Lobster. 6 Olive Garden eating houses. [ 1 ] The history of Darden Inc. started when the first eating house opened in 1938 in Waycross. GA. . by Bill Darden. 19 old ages old. with 25 seats. called Green Frog. In 1968. Darden founded in by William Bill. He opened the first Red Lobster in Lakeland. Florida. [ 2 ] The Red Lobster became successful and opened three more subdivisions in that province.

Because company had deficiency of money and beginnings. General Mills. bought Darden in 1970. General Mills opened more eating houses with dining and household manner format and new central office in Orlando. Florida. Darden became as company with president named Joe R. Lee in 1975. In 1982. the first LongHorn Steakhouse opened in Atlanta. and in 1982. Olive Garden opened first eating house in Orlando. Fla. In 1995. Darden Inc. split from General Mills and became publically traded company on the New York Stock Exchange. Olive Garden is my focal point for this undertaking. OG civilization is based on developing good their employee and directors and sends many directors to Olive Garden’s Culinary Institute of Tuscany in Italy for preparation intents. They invest more than 500. 000 preparation hours in wine instruction in order to give each guest the best experience and welcome them with “When you here. You’re household. ” [ 3 ] In general. their civilization is based on household manner.

Discussion of concern job ( s )

Olive Garden used to be in high quality and gait with guest outlooks. Due to economic system adversity and diminution service. their concern and gross revenues have been reduced. Olive Garden started to alter the monetary values to maintain up their net income comparison to last old ages. However. after increasing monetary values by 10 per centum. still their portions below the Wall Street outlook. They still couldn’t reach their ends and acquire high rate of client satisfaction. Olive Garden’s bill of fare “failed to maintain gait with guest outlooks that started to germinate much faster than they had in the yesteryear. ” said Andrew Madsen. Darden’s president and head runing officer. [ 4 ] The invitee evaluation start cut downing and most complains are about monetary values and slow service. Beside of monetary values that come from bad economic system. another fact that many invitees are non happy because of slow gait. service. and long delaies.

Another job is that most of the clip. they are short on supply that make guest unhappy. Waiting clip at anteroom is another invitee concern. They wait excessively long to be seated particularly at lunch clip. for certain it depends of location of Olive Garden. So. many invitees prefer to travel to faster gait eating house or fast nutrient near their work. Lack of computing machines at each eating house makes employees unhappy. One of the jobs that most invitees complain is long delay. service or both. One of the grounds come from dealing between acquiring order from invitees and set the order in the computing machines which takes times and in busy hours. employees have to be in line to put their order in the computing machine. Olive Garden usage ERP system which is PeopleSoft for their funding. stock list and employee services. However. deficiency of engineering causes losing money and less net income every bit good as non accurate informations for their stock list.

High degree solution

One of the solutions is utilizing electronic device for waiter that it can be much easier and faster and salvage at least 5 to 10 proceedingss per tabular array. Another fact is accurate order can salvage clip and reduces the eating house waste. For case. the waiters write the order or memorise the order and set the order incorrect in the system due composing incorrect. abbreviations or can non read their manus authorship. So. this takes even more clip to rectify their errors and cause loses money for company and do invitee unhappy. Besides. utilizing electronic device will salvage paper which is another advantage. Furthermore. electronic bill of fare with voice activation is besides better for unsighted people. The other advantage is for stock list. By utilizing electronic device for stock list. it makes easier. faster. and more accurate.

The company can salvage clip by supervising their stock list and acquire more accurate informations in order to forestall of short supply. Device can implement by comparing last hebdomads. months. or last twelvemonth supply with current order to acquire right sum order and prevent of deficit of supply. This manner guest feedback will be higher and company can be closer to near their gait of guest satisfaction. their bend over invitee will be less and more return invitees. In general. overall consequence will be much better and the figure of company invitees will be more every bit good as their gross revenues. Furthermore. online order besides can salvage clip. At this clip. OG has a web site og2go which merely for two province merely Florida and Pennsylvania. It is better to attach to OG chief page and usage for all OG in United States.

Benefits of work outing the job

In Olive Garden. still they use old manner manner for taking their stock list such as manually enter stock list in field printed format of Excel in most topographic points. Their job of Pace for guest outlook which is include gait of repast comes from deficiency of communicating accomplishment. computing machine. and direction accomplishment. These are can be resolved or at least minimized the jobs by utilizing electronic bill of fare for waiters and invitees. Besides. this can give more benefits. if company uses on-line engagement or telling to salvage more clip and accurate order. Electronic bill of fare such as iPod. or tablets can salvage clip. paper. cut down cost. gives accurate informations for day-to-day studies. Plus. utilizing electronic device leads concern to overcast computer science and helps to salvage even more.

Besides. preventing of high waste of nutrient and paying more to employees and higher more IT director. By cut downing work burden to directors and besides employees. the company will gain more net income over clip. On that clip. the consequence will be better from invitee feedbacks and besides cut downing monetary value for repast to do guest happier. “By utilizing cloud calculating to better the method in which they interact with invitees. over 2000 eating houses countrywide have been able to migrate to the clouds. salvaging clip and money through a alone package bundle delivered by on-line reserve supplier Livebookings. ” [ 5 ] Harmonizing to Livebookings’ CEO’ Colin Tenwich. cloud calculating provides the key to success eating houses concern. The survey in UK shows that restaurant concern addition user by 20 % in 2010’s busy Christmas period. Besides. Tenwich added that Mobiles could good take over the engagement procedure all together in the close hereafter. [ 5 ]

Business/technical attack

In order to decide the company job. it needs to find if adding an electronic device tins compatible with their ERP ( people soft ) and achieve their ideal ends. There are many undertakings that it should follow: •Assign IT director to configure the old system and find that if new device can run decently.

•Project planning
•If the new system can implement. assign undertaking squad to find:
•Develop the program
•Test the device

After analysing all costs and hazards. there are two ways to near the program. oFirst. utilizing the old ERP system ( people easy ) to run new device that takes less expensive. and easier for workers to larn. oSecond. altering the whole system and take another ERP system. The one of the top 10 is NetSuit. This system is “integrated with stock list. warehouse direction. accounting and fiscal direction. order direction. client relationship direction ( CRM ) . and ecommerce. NetSuite is a cloud-based solution delivered over the web as Software-as-a-Service ( SaaS ) . ” [ 6 ]

Business procedure alterations

For concern procedure alterations. the undermentioned factors can assist that the electronic device delivers the consequence that company seeking ( increasing gross revenues and guest satisfaction ) : •Executive degree support: The device would be easy to utilize and no complication. •Communication: It helps to forestall from misconstruing and less mistake •Data: Monitoring the day-to-day order. figure of invitees. easy study. fiscal study. programming and etc. •Inventory: Prevent from deficiency of supply and order the right sum of merchandises. The concern needs to supply efficiencies. cut down cost. diminish client delay and sit times. increase client satisfaction. and have appropriate stock list. The whole thought is redesigning the whole system and brings concern to overcast calculating. The new system should replace of the old system.

The alterations will take small clip to develop the employees for utilizing the device. Technology or concern patterns used to augment the solution The best manner to better concern would be utilizing NetSuit for their ERP system to implements for POS ( point of sale ) . This system can replace the old system ( PeopleSoft ) and can provides employee login. order taking utilizing iPod or tablets. payment treating which can be at the tabular array to salvage clip. paperless cook position. quick to travel processing by utilizing electronic bill of fare. and control of stock list. Furthermore. for bettering client satisfaction. it can add and icon to the electronic bill of fare and to their web site to get invitees e-mail reference from e-mailed grosss and export these reference to a spreadsheet.

Decisions and overall recommendations

Today concerns are turning fast and competition is high. In order to catch up with velocity. it needs to upgrade concern to the latest engineering. Olive Garden has job with guest satisfaction because of long delay. monetary values. and slow services. They use PeopleSoft for their accounting. scheduling. stock list in some topographic points. order nutrient. and cashier. In order to better the overall concern. they need to add electronic bill of fare to salvage clip and increase net incomes. The ipads or tablets for telling intents can assist invitees and waiters. The tablets record precisely what guest order. forestalling errors. accurate study. and less waste. Plus. doing a web site to order on-line brings more happy invitees. Ipads and tablets can replace the old paper system to pull off points and characteristics easier.

High-level execution program

For high degree undertaking program needs to replace old system ( PeopleSoft ) to new ERP NetSuit. NetSuit has capableness of the cloud system and easy to utilize. This package can cut down manual and spreadsheet-based procedures by up to 70 % . derive day-to-day hard currency balance visibleness. salvage up to 93 % in IT costs. and real-time visibleness across the concern. [ 7 ] This system can easy configure with iPod. or tablets easy. Ipods or tablets will hold the undermentioned characteristics:

•Host map for reserve and invitee lists
•Online nutrient telling
•One touch order split and combine
•Multiple cheque stamp Support
•Capability of touch screen or usage pen
•Send stock list straight to providers
•Sending message for reaching of supplies
In general. three chief programs are as follows:

•First. waiters place table order by utilizing iPod. or 7 inches tablets. The device can be design by little icon for each class such as drinks. appetisers. chief dish. and saloon drink. Server can set the order into device and send to kitchen. •Second is on-line order. OG web site can add an icon to their chief page for to travel orders. Guests can see the bill of fare. choose the points. and direct. ToGo individual can see the order and direct to kitchen. •Third one is electronic bill of fare. These bill of fares can put to the ToGo subdivision in order the invitee can order fast and direct to kitchen. Besides. it can give to individual that in haste and wants to eat and go forth fast.

Summary of undertaking

Olive Garden belongs to Darden Inc. OG have many jobs and losing their favorability to their invitees because of the monetary value. long delay. and slow services. This cooperation demand to better operation efficiencies. lessening guest delay. increase guest satisfaction. and cut down cost. OG usage PeopleSoft system for concern intents and a system that monitor wait clip that is merely available for host and director for available tabular array. By altering old system or updating the current system. concern public presentation will be higher. The suggestion of replacing old system with NetSuit is mentioned in undertaking because of capableness for iPods and tablet. Besides. NetSuit is one of the top 10 ERP system that can take concern into cloud calculating. With adding a new device such as iPods or tablets for waiter. they can better their waiting period and do more satisfied invitees. Besides. on-line ordination can be another advantage to salvage clip and money for company. At last. electronic bill of fare will assist invitees who want to order to travel and people who have limited clip and want to go forth fast.

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hypertext transfer protocol: //www. netsuite. com/portal/seo-landing-page/accounting/erpsoftware-2. shtml? gclid=CNDo-7e7prQCFcN_Qgod2zAA6g & amp ; mboxSession=1355917389738-215980